The New York State Office of Temporary and Disability Assistance (OTDA) is alerting New York Electronic Benefits Transfer (EBT) cardholders that their benefits will be temporarily unavailable while a system change is made this Sunday, May 19, 2024, between 12:01 a.m. and approximately 11 a.m.
This temporary interruption in services is necessary as New York's EBT system will be changing over to a new contractor. The actual outage may be shorter or last longer than expected. Check otda.ny.gov or call the EBT customer service helpline, 1-888-328-6399, on May 19 to find out when the EBT system is back up and running.